Customer Services

We're Here to Help

As the world’s leading home care provider dedicated to quality, we want everyone to have a positive experience with the Mastercare® network. Your feedback about your local franchise is important to us, and we welcome and appreciate it.

If you love your local Home Instead staff, we’d love to hear about it. Likewise, if you have any concerns about an interaction with a local Home Instead franchise, please let us know so we can assist you. For immediate issues, please contact us right away:

Anwar Kazi

Phone: 972-777-4345

Toll Free +1855 840-Care(2773)

Monday – Friday

Alternatively, you can share your experience by filling out this form. If your feedback requires a response, Toni or another team member will contact you within forty-eight hours.

Please note, this form is specifically for feedback about your local Home Instead franchise. If you are interested in CAREGiving opportunities, please visit our Careers page.

By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at anytime, please refer to our privacy policy.