Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how an individual can declare JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as soon as possible online via the Services Australia website.

To get approved for JSP a person must:

– be of certifying age for JSP
– satisfy Australian home requirements for JSP
– be jobless, and
– trying to find work and ready to take part in activities that increase their opportunities of finding a job, or
– not able to work, study or search for work due to medical condition, health problem or injury, or
– employed or studying full time and are unable to undertake these due to a medical condition, illness or injury and have a job or study to return to

If the customer has actually indicated they are unable to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours each week, and
– their earnings falls below the JSP income test cut-off

For instance, a self-employed DSP client is still working 30 hours weekly, but their earnings has actually lowered. See Rates and Thresholds.

In all cases, check if the customer is eligible to have their DSP restored before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they need to offer their bank account balances, evidence of earnings and employment separation details.

Customers can begin an early claim online. They will be able to finish Your individual details, Your circumstances and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to address in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online until within 2 week of being eligible for JSP. They will get a reminder alert 14 days before the eligibility date.

An apprehended person might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the consumer is qualified however not payable when they claim.

Customers transferring from a present earnings assistance payment can lodge an early claim up to 28 days before the date of .

Online claims

Customers must produce a myGov account and connect their Centrelink online account to it.

Once the consumer has linked their Centrelink online account to myGov, to start an online claim for JSP they should:

– sign in to myGov and access their linked Centrelink online account
– ensure their individual information are correct. From the menu, select the My information > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a lowered question set as part of their online claim if they are:

– currently in receipt of an income assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the client on their Centrelink online account homepage approximately 28 days prior to losing credentials for their present payment.

The job will enable the consumer to undertake a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients considered not able or inappropriate to complete an online claim or nominees. ACC needs to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer begin a claim which can then be completed by the client in their Centrelink online account

Remote consumers

If the consumer resides in a remote area and generally utilizes a representative, Remote Service Centre, or phone to do service and is not able or adremcareers.com inappropriate to finish an online claim, the client needs to be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for recognized remote clients.

The customer needs to have:

– the remote indicator showing on the Customer Overview, or
– a property address in a remote location

To inspect the address is in a remote area:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with nominee plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim offer, referall.us a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of an individual, encourage the nominee to assist the individual claim JSP utilizing the individual’s Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it may not be sensible for a client to finish all Required jobs prior to submitting their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.

If the customer has moved address within the previous 26 weeks, Services Australia need to determine if they have minimized their work prospects by transferring to a new location.

If this is the case, the Service Officer need to investigate a possible MALEP employment associated exemption duration.

Unemployed due to a voluntary act or misbehavior

If the client has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have occurred.

Do not create compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to recognize a non-compliance event has occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task candidates are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a referral to a Workforce Australia or other expert company, will have a preliminary consultation reserved throughout the Participation Interview. Attending this very first supplier consultation is referred to as the task seeker’s RapidConnect requirement.

In a lot of cases, meeting RapidConnect requirements will figure out the start date of the task candidate’s income assistance payment. Note: this is subject to task candidates meeting any waiting periods and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job applicants to the Workforce Australia online work service. This leaves out task candidates living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an income assistance payment or somalibidders.com allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will immediately determine this and apply the proper rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may present to customers throughout their online claim. Employer information, name and ABN, will exist to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to confirm the company within the claim. If a client validates the employer, as soon as on payment, STP pre-filled earnings will be presented to the client when they report. If the customer does not verify the company, once on payment, the STP employer might present to the client once again when they report.