How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a concern and based upon your answer reveal you another concern or result.

Before you start, examine if you’re qualified for employment JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might require to supply supporting files to advance your claim.

We’ll let you know the result of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually slipped up you can ask us to review our choice.

We can assist if you remain in financial challenge or require unique help while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Candidate arrangement in place?

To claim on someone else’s behalf you need to be authorised.

The individual you’re claiming for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have a plan in location to claim on someone else’s behalf.

The person you’re declaring for will require to start the procedure. Check out how to include a Candidate arrangement utilizing your online account.

7: Do you wish to declare online?

The simplest way is to claim online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unhealthy, or need to isolate yourself in your home, employment please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you need a myGov account connected to Centrelink. If you don’t have a myGov account, it’s easy to produce one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and employment follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get Started.
7. Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s easy to create one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Regards to use. If you consent to the terms, choose I agree.
3. Enter your email address, then validate this address utilizing a code we email to you. Your myGov account must use an unique email address. You can’t utilize the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and get in responses.
6. You’ve developed your myGov account, select Continue to myGov.

After you show who you are through myGov by entering some details about you, you’ll get a CRN. We’ll examine if you already have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual information and we’ll inspect them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity information from one of these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise need identity details from one of these files:

– Australian chauffeur licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll require to go to a service centre to complete our identity requirements. You’ll to offer us an acceptable picture identity document along with any other files we may request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you develop your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Sign in to myGov and show who you are to link Centrelink

To claim a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity service provider that supplies the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual information, details from your identity files and verify your photo.

Learn how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Request JobSeeker Payment then follow the triggers to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Request JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you need to do anything else to finish your claim. We might ask you submit supporting documents to send your claim.

You can finish these actions up to 13 weeks before your scenarios change. You can then submit your claim 14 days before your circumstances change. We’ll call you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Request JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you for supporting files to send your claim.

22: After you declare by phone

We’ll contact you if we need more details.

We’ll send you a letter to let you know your claim result. If your claim succeeds, we’ll let you understand:

– when you’ll get your very first payment
– how much you’ll get.

23: After you claim online

After you submit your claim online, you’ll get an invoice telling you:

– the ID variety of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is connected to myGov, indication in now to track your claim online.

Sign in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you do not concur with our choice call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to review our choice.

To do your business with us, produce a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner quit working, or change from full-time to casual work we’ll need an Employment Separation Certificate from you in some circumstances.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your information and get payments for you.