Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how an individual can declare JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to claim as quickly as possible online through the Services Australia website.

To qualify for JSP an individual should:

– be of qualifying age for JSP
– meet Australian house requirements for JSP
– be unemployed, and
– searching for work and ready to participate in activities that increase their chances of finding a task, or
– not able to work, study or search for work due to medical condition, illness or injury, or
– used or studying full time and job are unable to carry out these due to a medical condition, disease or injury and work or research study to go back to

If the customer has actually indicated they are unable to work due to a short-term inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls below the JSP income test cut-off

For instance, a self-employed DSP customer is still working 30 hours weekly, but their earnings has reduced. See Rates and Thresholds.

In all cases, inspect if the customer is qualified to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become certified they need to offer their savings account balances, evidence of earnings and employment separation details.

Customers can start an early claim online. They will be able to complete Your personal information, Your circumstances and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to answer in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online until within 2 week of being eligible for JSP. They will get a reminder notification 14 days before the eligibility date.

A detained person may lodge a claim approximately 3 weeks before release from jail. These claims are not thought about early claims as the customer is certified but not payable when they claim.

Customers transferring from a current earnings assistance payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers must produce a myGov account and link their Centrelink online account to it.

Once the client has actually connected their Centrelink online account to myGov, job to begin an online claim for JSP they must:

– check in to myGov and access their connected Centrelink online account
– guarantee their individual information are appropriate. From the menu, choose the My details > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a minimized concern set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job is presented to the client on their Centrelink online account homepage approximately 28 days prior to losing qualification for their current payment.

The job will permit the client to carry out a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers considered not able or job unsuitable to finish an online claim or candidates. ACC needs to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a client start a claim which can then be finished by the consumer in their Centrelink online account

Remote consumers

If the client resides in a remote location and usually uses a representative, Remote Service Centre, or phone to do service and is not able or unsuitable to finish an online claim, the client should be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote clients.

The client needs to have:

– the remote indication revealing on the Customer Overview, or
– a domestic address in a remote area

To inspect the address remains in a remote location:

– search the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with nominee arrangements

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of an individual, motivate the candidate to assist the person claim JSP using the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it might not be reasonable for a customer to complete all Required tasks prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, Services Australia should determine if they have actually lowered their employment potential customers by transferring to a brand-new area.

If this holds true, the Service Officer must examine a possible MALEP work related exclusion period.

Unemployed due to a voluntary act or misbehavior

If the client has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have taken place.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to recognize a non-compliance event has taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job seekers are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are eligible for a recommendation to a Labor force Australia or other expert company, will have a preliminary appointment reserved during the Participation Interview. Attending this very first provider visit is known as the job candidate’s RapidConnect requirement.

In many cases, meeting RapidConnect requirements will figure out the start date of the job candidate’s income assistance payment. Note: this undergoes job hunters satisfying any waiting periods and qualification requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new task candidates to the Workforce Australia online employment service. This leaves out job applicants living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been getting an earnings support payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will automatically compute this and apply the appropriate rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to clients during their online claim. Employer details, name and ABN, will exist to the customer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the company within the claim. If a customer verifies the company, as soon as on payment, STP pre-filled income will be provided to the client when they report. If the consumer does not validate the employer, when on payment, the STP company may provide to the customer again when they report.