Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how an individual can claim JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must claim as quickly as possible online via the Services Australia site.

To qualify for JSP an individual should:

– be of certifying age for JSP
– fulfill Australian home requirements for JSP
– be unemployed, and
– trying to find work and going to take part in activities that increase their opportunities of discovering a task, or
– not able to work, study or employment look for work due to medical condition, disease or injury, or
– employed or studying full time and are not able to undertake these due to a medical condition, illness or injury and have a task or study to return to

If the customer has indicated they are unable to work due to a temporary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls listed below the JSP earnings test cut-off

For instance, a self-employed DSP client is still working 30 hours weekly, however their earnings has reduced. See Rates and Thresholds.

In all cases, inspect if the customer is qualified to have their DSP renewed before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being certified they must offer their savings account balances, evidence of income and employment separation information.

Customers can begin an early claim online. They will be able to finish Your individual details, Your situations and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to address in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online up until within 14 days of being eligible for JSP. They will get a pointer notice 14 days before the eligibility date.

A detained person might lodge a claim up to 3 weeks before release from prison. These claims are not thought about early claims as the customer is qualified but not payable when they claim.

Customers transferring from a present income assistance payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers must develop a myGov account and link their Centrelink online account to it.

Once the consumer has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– sign in to myGov and gain access to their linked Centrelink online account
– ensure their personal details are correct. From the menu, pick the My details > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a lowered question set as part of their online claim if they are:

– presently in invoice of an earnings support payment, employment or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job is presented to the customer on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.

The task will allow the customer to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for employment customers deemed not able or inappropriate to finish an online claim or nominees. ACC should likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a consumer begin a claim which can then be completed by the customer in their Centrelink online account

Remote customers

If the consumer resides in a remote location and typically utilizes an agent, Remote Service Centre, or phone to do company and is unable or inappropriate to finish an online claim, the customer needs to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote customers.

The consumer should have:

– the remote sign showing on the Customer Overview, or
– a domestic address in a remote area

To inspect the address remains in a remote place:

– browse the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with nominee plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a candidate is declaring on behalf of a person, encourage the candidate to help the person claim JSP utilizing the person’s Centrelink online account. If the nominee is unable or to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it might not be affordable for a customer to complete all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, employment see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.

If the customer has actually moved address within the previous 26 weeks, employment Services Australia must figure out if they have actually minimized their work prospects by moving to a new location.

If this is the case, the Service Officer should investigate a possible MALEP work related exemption period.

Unemployed due to a voluntary act or misbehavior

If the client has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not create compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to identify a non-compliance occasion has happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job seekers undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a recommendation to a Labor force Australia or other professional provider, will have an initial consultation reserved throughout the Participation Interview. Attending this first service provider visit is called the task applicant’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will determine the start date of the job applicant’s income support payment. Note: this goes through task candidates fulfilling any waiting durations and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new job hunters to the Workforce Australia online work service. This excludes task seekers living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been receiving an earnings assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will automatically calculate this and apply the suitable rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to consumers during their online claim. Employer information, name and ABN, will be provided to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the company within the claim. If a customer confirms the company, once on payment, STP pre-filled earnings will exist to the customer when they report. If the consumer does not validate the employer, once on payment, the STP company may present to the client once again when they report.